All sales are final
Crisis Shield is a digital publication. The moment your payment clears, every document is opened in your account and attached to your receipt email — it can't be handed back once it's been delivered. For that reason purchases are non-refundable, including if you change your mind, bought by mistake, or the material isn't what you expected.
By completing a purchase you're asking for immediate delivery and accepting that no refund is available once it has been made. Please read the product page in full before buying — it sets out exactly what's included and who the book is not for.
What we will always put right
These are billing errors rather than refunds, and we fix them without argument:
- You were charged twice. The duplicate transaction is refunded in full.
- You paid but never got access. We restore access, or refund you if we can't.
- A payment you didn't authorise, where fraud is formally verified.
- The product is materially not as described. Tell us specifically what's missing and we'll fix it or refund you.
Nothing to cancel
There is no subscription and no recurring charge. Payment is one-time. Access stays attached to your account, and future volumes are added to it as they release.
How to raise a problem
Email support@crisisshield.shop with the address you paid with and your payment reference (it's in your receipt). We reply within one working day. Where a refund is due we approve it within two business days and Razorpay returns it to your original payment method; your bank or card issuer typically takes a further 5–7 business days, which is outside our control.
Your statutory rights
Nothing in this policy limits rights you have under local law. If your jurisdiction gives a cancellation right for digital purchases that applies here, that right prevails. If you think you have such a right, write to us to check rather than disputing the charge with your bank — a chargeback takes far longer than a reply from us.
Contact
Crisis Shield
support@crisisshield.shop